- We will maintain a current local backup of your website. (within reason. Extremely large sites may require additional premium)
- "Maintenance" is defined as keeping the website current. It is not intended for new development work.
- Updates are completed by priority of maintenance package. Under most circumstances, updates are done within 24 hours, except on weekends or holidays. Weekends and holidays are available for emergency updates, at a premium rate.
- Time is based on actual time involved in completing the updates. There is a one-half hour minimum charge for updates during the monthly billing cycle, after which billing is in fifteen minute increments.
- Although we make every effort to make accurate changes, it is the client's responsibility to review updates and notify us of any necessary changes that need to be made. We do not charge for changes that are our fault. However, if a change needs to be made due to client error, the regular maintenance time is applied.
- We reserve the right to distinguish between "updates" and "new development". New development is charged at the same rate as your maintenance contract, but due to the nature of development projects, we will not break a project up into only a few hours of work each month.
- Updates should be provided electronically (by maintenance request/email) as much as possible. Attachments should be in .txt or .doc (Word) format. Pictures need to be .jpg or .gif. Updates may also be sent by postal mail or by fax. These require retyping data or scanning photos and will cost more to complete the changes.
- Maintenance Customers will be given access to an integrated maintenance request application, that contacts our maintenance team immediately when a new update is requested. Please supply as much detail as necessary, as time spent communicating back and forth will be applied to maintenance time.
- Monthly plans do not carry hours from one month to the next. These hours are reserved for your usage during the month, should you need them.
- There is no discount or refund if no updates are made to your site during a monthly maintenance cycle. We reserve your time whether it is used or not, and do not take on any more customers than we can effectively handle on a monthly basis.
- Your web site may be using third-party components (web site trackers, weather info-feeds, etc.). We have no control over what third party sites do and take no responsibility for loss of information due to actions of these sites. Any changes to your site stemming from regulations of these third party components will be billed as normal maintenance. (Example, A retail site might be connected to Authorize.net. If Authorize.net requires changes in the code, this will be billed as normal maintenance fees.)
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