- We will maintain a current local backup of your website.
Proper access to hosting account is required for proper configuration of
backup process. (Sites backed up within reason. Extremely
large sites may require additional premium)
- "Maintenance" is defined as keeping the website current. It
is not intended for new development work.
- Updates are completed by priority of maintenance package. Under most
circumstances, updates are done within 24 hours, except on weekends or
holidays. Weekends and holidays are available for emergency updates, at
a premium rate.
- Time is based on actual time involved in completing the updates.
There is a one-half hour minimum charge for updates during the monthly
billing cycle, after which billing is in fifteen minute increments.
- Although we make every effort to make accurate changes, it is the
client's responsibility to review updates and notify us of any
necessary changes that need to be made. We do not charge for changes
that are our fault. However, if a change needs to be made due to client
error, the regular maintenance time is applied.
- We reserve the right to distinguish between "updates" and "new
development". New development is charged at the same rate as your maintenance
contract, but due to the nature of development projects, we will not break a
project up into only a few hours of work each month.
- Updates should be
provided electronically (by maintenance request/email) as much as possible.
Attachments should be in .txt or .doc (Word) format. Pictures need to be .jpg or .gif.
Updates may also be sent by postal mail or by fax. These require retyping data or
scanning photos and will cost more to complete the changes.
- Maintenance
Customers will be given access to an integrated maintenance request application,
that contacts our maintenance team immediately when a new update is requested.
Please supply as much detail as necessary, as time spent communicating back and
forth will be applied to maintenance time.
- Monthly plans do not carry
hours from one month to the next. These hours are reserved for your usage during
the month, should you need them.
- There is no discount or refund if no
updates are made to your site during a monthly maintenance cycle. We reserve
your time whether it is used or not, and do not take on any more customers than
we can effectively handle on a monthly basis.
- Your web site may be
using third-party components (web site trackers, weather info-feeds, etc.).
We have no control over what third party sites do and take no responsibility
for loss of information due to actions of these sites. Any changes to your site
stemming from regulations of these third party components will be billed as
normal maintenance. (Example, A retail site might be connected to Authorize.net.
If Authorize.net requires changes in the code, this will be billed as normal maintenance fees.)
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